My MIL with dementia has been in memory care for almost 6 months. She had a positive COVID test last week, and was moved to a floor with 7 other COVID+ residents. There is a quarantine right now for the facility - no visitors in or out.
We were able to talk with her on the phone the day after her positive test, and she was sounding pretty good considering. In the days after that, I was not able to get through to staff on the COVID floor. Only spoke with a nurse from another floor who didn’t have info on my MIL. The receptionist would take down my number and say someone would call me back, but they never did. I would also try calling back on could not get through to anyone with info.
Saturday morning, we got a call that her O2 levels had dropped to upper 80s (normal is 90-100) and her fever had gone up a little bit. We decided to have her taken to the ER (the facility also backed that decision). Her O2 levels went back up, and she went back to the facility that same day. Later in the day, my SIL called facility to get an update. A nurse happened to mention something like “isn’t it crazy she’s been to the ER twice in 2 days?” Apparently MIL had fallen on Friday afternoon, was taken to the ER, treated for a broken clavicle, then transported back to facility. No one from the facility called us about that!
Since Saturday, we have only been able to get through to someone for one update. We have called the director and sent an email to him, but have not heard back. Overall, we would mostly like to talk with MIL to check in and make sure she is holding up okay and tell her that we love her. I know that facilities are understaffed and hectically-run right now, especially with COVID ramping up again. Are our expectations too high? After this experience, we are considering moving her elsewhere. Any advice?