Anyone have a loved one in a memory care facility?

Judy, my husband’s mom is on hospice. He has the best luck contacting her case manager. It’s not that they don’t want to reply, it’s that they are prioritizing. Read email or check meds? Send email or shower resident? Email or feed patient, change depends, coordinate doctor orders, help with ADLs...the hands on patient care will always come before email. And multiply your request by number of people on ward during pandemic? They often barely have time to answer phones. The charge nurse told my husband they would have to hire a full time person just to keep up with calls and emails from family and there was no budget for that. I’m sorry you are having trouble getting thru.

I can’t speak for what’s happening in your mom’s AL, but my LO has just recovered from three weeks of Covid19.

I am so grateful for the hours and hours and hours that those workers labored to get her well. There were stretches of DAYS when I heard nothing, but I trusted her caregivers and knew that one way or the other, I’d hear.

You say you know they are busy, and I’m sure you’ve seen a busy day there. But I don’t think any of us can imagine what this was like.

It WAS my LO, and I DID want to know more, but I knew that the hands on care that these horribly sick people were receiving was much more important than my personal grief and anxiety.

I love EVERY SINGLE WORKER at our AL. I hope they can soon get back to their normal schedule, already too busy.

To me they are worth their weight in gold.

I think that perhaps, in these fraught times, we need to think "no news is good news".

I can only imagine the anxiety that you all are going through with your loved one's in care facilities. My heart goes out to you all.