My perspective towards my mother changed after I put up a security camera to observe the care my mother gets during the day. The aide provides her basic needs but alot of the time the aide is in the living room with my mother but watching TV. No conversation. I now have more empathy towards my mother and give her a pass when she says irritating things. I suggest getting a security camera so u really can know what your loved one is dealing with during the day/with a caregiver. I got mine for a little over $100 on Amazon. It has audio and video and records. The aide hasnt detected it and it sits on top of a curio to give full view of the living room. You can gain more compassion once u see the truth. And yes the agency has been contact and we are searching for a new aide.