Good morning everyone,
Over the weekend, we experienced a technical issue that prevented users from logging into the AgingCare site. The issue was fixed, but some users did not regain access immediately. Our development team did a sweep for affected users yesterday and restored their access.
If you were having issues logging in, a simple password reset will get you back into your account.
Some profile pages were showing 404 errors as part of this issue. These profile pages have been restored.
If you have further issues with seeing your profile page or logging into your account, please use the “Send Us a Message” form on this page to let us know: agingcare.com/aboutus
Updates on other fixes:
Our automatic spam blocker has been extra sensitive as of late and some users have been incorrectly blocked from posting. A fix for this is being coded and should be ready in approximately 2 weeks (allow a few extra days for testing and troubleshooting). If you feel you’ve been blocked in error, please use the “Send Us a Message” form on this page to let us know: agingcare.com/aboutus.
Message deletion is down on profile pages. A fix for this will be coded after the work on the spam blocker.
Additionally, our roadmap for the future includes building a messaging "block" feature, to stop messages from people you don't want to hear from.
In the meantime, you can hide the public messages other users have left on your wall by going to agingcare.com/profile/privacy and turning off “Show Public Messages” in your privacy settings.
We appreciate your patience, and the support you show one another on AgingCare.
-The AgingCare Tech Team
I DO wish the techies would read these threads, as this is where we let both THEM and one another know we are having a problem, and it's a problem for us ALL, so not to worry (like the slow-site problem and the pop up the other day).
I do know the site said they would report the AC update threads; we were told it would be at the top of our newsfeed so we would see it and know the updated rules.
Like MD I DO wonder at old posts showing up without new comments. It's almost like old questions get shuffled and repeated.
also wonder at the "newbies" dumps that seem to occur. There will be 20 new members on one day, then no new members at all. And it always makes me question. So I am curious if our forum is posted places that catch the eye of people in elder care, and accounts for 20 new members with questions one day, and then nothing new for weeks?
Anyway, I think the best way for the techies to help our page is to look in on our "discussions" once in a while, and that, and all their hard work is SO appreciated.
A moderator post about community standards and this thread about tech fixes have been pinned to the top of every newsfeed for the time being. We have chosen to place them there for visibility and will unpin them in the future if needed. We want to make sure that every member is aware of the standards, new suspension policy, and where to report technical issues.
The Tech team prefers the "send us a message" approach to reporting problems with the site, as threads naturally turn into conversations between members and information gets buried. There can also be the expectation that problems will be solved instantly because they are being heavily discussed or people are upset. While some fixes are quick, others take time, testing, and re-testing, before they are ready to go live. We appreciate the time to truly work through issues and build long-lasting solutions.
From time to time, AgingCare is mentioned in the media, or in resource emails for families, and so there will be influx of new posters. We know these new people will find a warm, supportive community here.
Thanks everyone, and have a good weekend.
Our team is working on the issue with the accessibility widget ("little blue man") obscuring page elements and not staying hidden.
Thanks and have a good day.
BTW, we used to have much yummier looking cookies than the ones we've got now.
The tech team looked at the issue of the accessibility widget (“little blue man”) obscuring elements on forum pages. They’ve changed a setting to ensure the widget displays only in the lower right corner of the screen.
As far as the widget not staying hidden, if you’re experiencing that issue, you may have missed the final step below to save your widget settings:
1. Click/tap the widget icon
2. Scroll down to “Move/Hide Widget” and select “Hide”
3. Scroll down some more to “Hide for” and select how long you want to hide the widget
4. Click/tap the blue “Hide Widget” button to save your preferences
Again, please use the “Send Us a Message” form on the page below instead of starting new threads about site and forum issues.
https://www.agingcare.com/aboutus
Thanks!
If I see 'Blue" when on other websites, I leave those places and never go back.
🆗
Disclaimer:
No offense to others with a blue avatar. We are talking about the blue accessibility icon.
Please keep us updated!
Keep up the good work!
The original post was written back in April. Just how long is it going to take for the forum to be fully functional again? The longer it takes, the less traffic it will get, the less advertising revenue there will be, etc.
I don't think it matters that much; if I leave out an important word (like NOT) I make an additional post on the thread