Check for the following when searching for an appropriate transportation company:
- How long has the company providing the transportation been in business and is it well established in the community?
- Does the company have adequate insurance coverage?
- Does the company have a sufficient number of vehicles? Are the vehicles clean and comfortable, inspected frequently and kept in good condition?
- Does the company have a reputation for reliability and courtesy?
- Does the company employ an adequate number of well-trained drivers and, where appropriate, others to assist passengers?
- Do the drivers have defensive driving training, Red Cross certified CPR training and passenger assistance training?
- Do cabulances have air conditioners?
- Where do they place wheelchairs in the cabulance: in the back, the middle or the front? (The middle is preferable because it is the least bumpy location in the van.)
- Will the vehicle be small enough to pull into the driveway of a private residence?
- Does the company employ dispatchers who know how to assess the seriousness of a passenger's situation?
Developed by, and made available with the permission of John J. Connolly, Ed.D., President and CEO of Castle Connolly Medical Ltd. "America's trusted source for information on top doctors and quality healthcare."