Here are more things to look for when buying an emergency response system:
Waterproof – "Most accidents happen in the bathroom," Gross points out. Make sure the emergency button can be worn in the bath or shower.
Trained Operators – Find out what kind of training the monitoring center staff receives. It's all about the service. In the case of an emergency, when every second counts, you will want qualified care specialists to assist you and your parent.
Hours – Make sure the monitoring center is available 24 hours a day, 7 days a week, for both emergency monitoring and customer service. What happens if you are having difficulty using the system? Or perhaps you have questions about your service? Make sure to ask if the medical alert company has a 24/7-customer support line available in addition to monitoring service.
Testing – Your emergency response company should test the system on a regular basis to make sure it is functioning properly. Ask what procedures the center uses to test systems in your home. And how often are tests conducted? "Medical Alert receives a silent signal from the home on a weekly basis, to ensure that the customer's medical alert system is connected and functioning," Gross explains.
Repairs – Make sure your system includes repair and replacement service. Obtaining the right medical alert system is crucial for your security and peace of mind.
Use these tips to help you make the right decision when choosing the best medical alert provider for you and your aging parents.