My mom is frail, 88, chronic dementia and 95% bedridden. She has been at a CA licensed residential Board and Care for a few months, many weeks of which she was away in hospital or SNF. Her Physician Orders for Life-Sustaining Treatment (POLST) has been in place for three years, indicating her wishes of DNR and Limited Medical Treatment, the details of which are included in her advance directive. On Monday, she was found unresponsive and without a pulse. The caregiver called 911 and then called me. I later discovered through the admission report and the EMT statements that the caregiver had administered chest compressions prior to their arriving. Mom is not doing well and is in a lot of pain, the entire attending hospital staff knows what happened and is astounded, as am I. I called the owner of the facility to ask why this happened. He denied it, stating that the staff is not allowed to touch the patient, just to call 911 when there is a DNR in place. He called me back after a few minutes, following an inquiry to the residence. His story changed and said that the caregiver had started the chest compressions at the instruction of the 911 dispatcher. (since when do these instructions override a legal document?) I have filed a complaint with the CA licensing board, what else can I do?