An older woman called my cell phone and left a message because I wasn't able to take the call. I retrieved the message and called the lady to let her know she had reached the wrong person, else she would be waiting and wondering why this "Bradley" she mentioned never returned her phone call. Now I didn't have to do this, but called her out of courtesy. She immediately took on a "defensive persona," saying I was rude. Why are they so defensive? Anyone have a clue?