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The director of nursing got snippy with me on the phone because I wanted to see how many briefs "pullups" my mom had. One lady told her that I needed to buy some more and she really didn't tell me now many were left. Then when I took some things to her, plus some more briefs, I asked her to show me how many were left in the package. She had plenty left for a week.
I don't feel that I was out of place asking to see. The DON said, pretty much, that I was wrong for doing that and they were very busy. I was told that she usually doesn't work on Sunday's but she was there today.
I did send her an e-mail apologizing for offending her. That was the least that I could to.

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Judy, your mom is there for the long haul. What we did was figure out, on average how many mom used in a month and bought that amount plus extra for emergencies and dropped them off on a regular schedule (like every 2 weeks, since storage space was tight).

I imagine the DON being in on Sunday was an indication that the home was under a great deal of stress. I think this is a time cut folks in healthcare some slack. Hope that mom and all of your family stay well.
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Judy79 Mar 2020
Thanks,Barb!
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The Director of Nursing is a senior job, and in most places of any size certainly wouldn’t be involved in counting pull-ups. Perhaps you asked the wrong person!
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Judy79 Mar 2020
She happened to answer the phone. I head that she normally doesn't work on Sunday's. Long story.. Plus a tad bit of stress for them, I guess.
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Although many elderly are nearer the end of their life journeys, I feel really sad that if that virus hits, well...

I can't imagine how stressed the regular workers could be. Worried for their residents, for themselves, their own families. Working with agency staff when short-staffed. Supplies may be disrupted. The residents behaviours may be challenging as routines may be disrupted, unknown staff attending them & lack of their usual visitors. Many residents won't understand these events at all & be lonely.or afraid.

On the bright side, the staff will support each other & the residents - they will be like family.

Just thank the staff when you can (I'm sure you do anyway) 💜
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Judy79 Mar 2020
I do thank them. I know that it's not easy by no means. I work at a doctor's office so I kind of get the idea.

Plus my mom is there and I am very concerned for her also. Asking about the briefs shouldn't have been any reason for her to get bent out of shape. I go by numbers. Not by them telling me to buy more.

But life goes on.
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I order a certain amount of Depends online at Amazon every month for my mother. They are delivered directly to her apartment in the Memory Care ALF. I can change the subscription by adding to it or subtracting from it at any time. Easy peasy for all concerned. If she has too many, no big deal.........they non-perishable & will definitely be used eventually.

Right now, these facilities are up to their ears in stress from the virus situation that's plaguing us all. The staff is extra pressured, so you should attribute the DONs attitude to all that's going on. Not to mention, the MC is stocked with disposable briefs so even if your mom ran out, they'd be able to give her a fresh supply.

Where I work, we have a woman who hospice just determined is beginning to transition. The staff's main concern right now is keeping her comfortable and figuring out how to 1: Let her daughter know and 2: how to allow her daughter access to see her mom in spite of the no visitor's policy we're currently strictly enforcing. Another gentleman is having a meltdown & banging his walker on the door to the reception area because he wants his sheets changed NOW, in the midst of all the chaos. And another lady who's not allowed into the lobby anymore (for the time being) is SO irritated that she's constantly making a scene for residents and caregivers alike.

So yeah, it's stressful right now in these places, that's for sure.

But we'll all get through to the other side one of these days & things will calm down once again.
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Judy79 Mar 2020
Thanks for the explanation. It helps.
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Maybe they didn't want to answer because if there is a shortage they will be pooling the stock,, so to say.. And I can't blame them,, but they still could have been nice about that! I;m just glad they left you in to see her!
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FloridaDD Mar 2020
If they belong to OPs loved one, that is theft, not pooling the stock.   and Wrong.
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