My mother is in a NH and basically immobile. She is generally not a major complainer. When she tells me about an issue that aides dispute I feel lost as to who to believe. Some aides are warm and caring and others have somewhat curt attitudes. One issue was about sleeping through the night. She says she hasn't been while a certain aide says she does. I had an issue with the resident next door who is very gone mentally. Her TV was on loudly during the night. I complained and that stopped but my mother told me an aide said she could have it on as loud as she wanted. At least I got that to stop. I just don't know who to believe as issues arise. I do my best to be polite and brought cookies on Easter for the staff. I feel bad that she could be at the mercy of an aide who has a bad attitude. I have found in the past such as when she was in the AL section a director defends the behavior of their staff even when they have attitude issues I observed. I just don't know how to proceed going forward when difficult situations occur.