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Having trouble finding the Return address on their website. We don't want this device anymore, but the representative who installed it a year ago never left any paperwork at mom's house, and no card or number to call them back to pick it back up. I guess I will call the number on side of phone, but I wish I could see the Return instructions & address clearly on their website. I want to return it, and stop the billing as soon as possible.

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Thank you txcamper!!! This is also same info I did call them, and will return it once our new (other Mfr) unit arrives.
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I found this on their Facebook page, but I'd still call first. I think they will probably give return instructions.

Tomas Rodriguez‎ Philips Lifeline
March 17
"Hi, can you please tell me where I can return your Philips LifeLine equipment and how to cancel services for my mom? Thanks!"

"Thanks for reaching out to us. To cancel the service, please call customer service at 1-800-635-6156. The mailing address you can return the unit to is: Philips Lifeline, 203 Avenue B, Youngwood PA, 15697. Please be sure to completely spell out Avenue. Let us know if there is anything more we can do to help! Thank you for choosing Lifeline!

March 18 at 6:10am"
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Yes I guess I'll do that, but I prefer to call from my mom's house for all her business. Will be there once again tonite after work and make the call......but I do find it very strange that they have absolutely NO info online, on how to cancel service, which entails returning the unit to them (anyone who uses this service is only renting their equipment, and it must be returned in good condition, I assume, lest there are charged for repair of breakage).
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Mallory, I roamed around their website and couldn't find one thing about canceling the service. Your best bet is to call the 1-800 number and see what happens.
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