My dad has dementia and is in long term care. We are having a hard time getting any written reports on the care, etc. my dad receives. We get verbal reports that often conflict. We find out about appointments after the fact with no summary of care, just a bill. We have never been able to communicate with his in-house primary care physician. The records seem to be very disorganized. Suggestions to make this happen before going to an advocate? My mother is the only one there and is more than an hour's drive to see him. All of the children are out of state. Smaller community with fewer choices makes this even more difficult.