My Mom and I (89 and 65) hired a real estate service to sell her house, auction the possessions we did not take with us and clean the house before selling it.
They listed only her items that were not worth much and her best antique furniture was never listed. When I asked when those items would be listed they got kind of nasty, and said, "What are you talking about?" I described 5 items that were never listed in the auctions each week. He then stated that he was sending her a check and list of items sold within two weeks!
I told him fine, I am curious to see the list of items that were sold for her. I must have missed them in the auction. At that point I told him great, I am curious to see the list showing what pieces were sold. He hung up and haven't heard from him from about a month ago.
I really believe if I had not questioned them, they may have just " forgot" to send her a check. The auction took place a few months ago and they had never sent her a check nor contacted her.
Unfortunately, I thought they would do their job. We were so busy getting moved into the new home I did not take photos of the items left for him to auction. The only proof that we have of these items ever existing is our family's recall of the items. She had the antique furniture for over 70 years.
How should I approach this business to deal with the issue? What action should I take if they continue to duck me or just say they never had the items?
I thought perhaps I should contact the BBB and the state licensing board.
Can you please give me any advise of the best way to handle a complaint of them basically trying to rip my elderly mom off?
Then call your attorney for further advice.
Best of luck to you.