My mom moved into a nursing home from Georgia to Alabama the end of May. I did not know about the QMB program so it was never closed out in Georgia, I thought it was only long term care Medicaid she was on. Well now I am trying to go back and close out the Georgia QMB Medicaid and I am having many problems. When I call the only number I either get someone who tells me to go to the DFAS office, which when I went they told me no one can help and I need to call the number who referred me to them. The next time I called and got someone who closed out my moms account but did not close out the QMB in the past like I asked. And when I just called now, they told me my moms account is closed and there is nothing they can do at all. I am getting very frustrated. My moms case worker in Alabama Medicaid told me that Georgia has gone back and closed QMB for previous months. But I have no clue how to do it. Is there any way I can get a hold of someone above all these workers who can help me? I have researched online and can't find anything. I have asked to speak to managers but they only just repeat what the person I called said.
I hope this made sense. I am trying to write when frustrated and my two year old is here hanging on me. Please ask questions if I need to clarify something better! Thanks.