My brother and I are health care POAs for mom, we have 2 aides with her. One works 5 days, the other 2 days. The 5-day aide is rude, screams and curses at me, hangs up on me. When I'm there she screams and curses to my face and goes into her room.
My mother is 97 with advanced dementia and cannot express very well but is virtually unresponsive when that aide is there, but is happy and communicates when any other aide is there. She takes marginally good care of mom but is so rude to me that I don't go to visit. Right now when I can't go at all (COVID) I can't get news about mom.
My brother loves the aide and is fighting my efforts to replace her. I don't know where to turn.