My client S. has been in Assisted Living Rehab for the last 60 days. I have been caring for her there for about 8 hours per day. I was completely taken back on the 19th, when we were in the dining room, which is a big adventure for my client and she noticed a gentlemen G. choking. She said D. go and check on him. I first of course, with following protocol see if there are any staff around. There was not, and went over to him (he was crying and gasping for air). I said "G." what is wrong, he said "Get C. I am choking" I saw he had a front and back plastic apparatus that was for a rib fracture and it was lodging into his adams apple. I pulled it back and he gasped and he felt good to get a breath. He was still crying and said, "can you stay here while I am waiting for Carly". He barely speaks and speaks very softly so this took quite a few minutes to get out of G. I said of course, and then my client, of course said it was ok, and read the paper while she was waiting for me to wheel her back to the room. Three patients were in the dining room. 18 minutes later a woman "aide" came in and I said oh G. here is M. she is here to help you. She looked at me with an expression of "what is the big deal", and then it all and I mean all came out. She proceeded to tell me in front of three patients how much she hates me, and that I do not need to smile and say hello to people in the hall, and "have I ever seen myself", of course I have. I have 6 letters of excellence, and that is not to brag that is to give everyone info on me. I take this work very seriously and love what I do, and I do it "to make a difference" She said, I talk too soft, and I talk this way and that way and I hate this and that, and basically just told me off. I stated M. you are being unprofessional and your company would not appreciate you doing this to a visitor. She said, well so what you know that about me, you know when I have something on my mind I unleash and tell it all. I said, now is not the time, and you should never ever in a corporate environment tell anyone how you feel, unless you want to get fired. This is a hard business and the patient is always right, and you do a job that gets very little recognition, but you have to be professional. She left with G. not looking at him medically, & came back to S.'s room with her hands on her hips & really ready to continue to tell me off. I said M. enough already. You are in a patient's room and that could be considered abuse. You do not need to continue telling me how much you hate me. I am mature and no more needs to be said. Please leave.
She stated many lies, of which when I wrote a letter to the director which he wanted me too, he took note of all of them. 1) I go into patients rooms. (NEVER). If I was doing that, someone would have told me not too. 2) I smile and say hello to people in the hallway. Is there a problem with acknowledging people that may need a smile. 3) You are too good at this and make all of us look bad. I am there for one person, and I am friendly, most caregivers are, and we are giving, and that is part of my personality. I am to go into a hallway of people whom are on hospice, etc, and not acknowledge them?
They immediately removed her from work Administrative leave without pay as she has admitted the harassment, but if I could get anyone's advice. I want to mention that I have been there with S. for almost 60 days almost to leave and now the Director wants me to sign a Independent Service Contract with him. I believe the reason is in the language of that it states that I will hold them harmless of all employee behavior & not make any charges against said company. He sat down with me 60 days ago & knew exactly what I was doing, and did not have a problem with it. The reason that I don't like what he is doing is because I am already her employee (legally, that is the correct thing), I discussed with him in the beginning all of this, and he stated "that was all he need to know and thank you for informing me". Now, I feel as if he needs protection because of M.
I wrote up a letter of what happened, and had an attorney assist me as I wanted it to be very professional and accurate. That was not cheap, but are there many areas that any of you see that I should look into?
What do you think?
What should I do in terms of the verbal Harassment & abuse. It was awful, & has had a huge impact on my client, their patient for the last three days. She is very sick (physically) because of it.
They are demanding to speak to her, & the reason is if this employee spoke in front of her, which it is obvious she did, then that takes the investigation to a complete different level.
I am 54, this woman is 21 or 22. I said to the director, consider it a learning experience & possibly she needs to be in another position within the company. He states no, and obviously there is information that I am not aware of.
I took the hi road, because that is who I am. I tried my best to include all the details. Thanks for your help, fellow aging care.com friends.