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We are at the point of needing more care for our father in law. What can we do to receive response form the agency?

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Blaine, for what specifically did you apply for? Health care benefits? Qualification for status as service connected injuries?

Did you or your family handle everything yourself? Did you ever have any written communication from the VA?
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Contact the Dept of Veterans on a regular basis until you know if your Dad-in-law can get the benefits. Could be after a year your application fell through the cracks.
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