After my mother's stroke, I've been dealing with her medications. I know she's been taking every medicine that's been prescribed. When I go to pick up her medicines from the pharmacist, they would ask if we're ready to pick up various medicines and I wonder why because we have plenty of the meds in question. I don't know where or how it got screwed up, but now the pharmacist and the insurance company think my mom isn't complying. But know it's not the case. How do I straighten this out?