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Would writing a note on/near the phone help? Also, having a conversation with Mom regarding the fraud.
Good luck. It's so terrible that there are such dishonest people in the world!
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THIS IS SCAM! SCAM! SCAMMY SCAM!
Don't worry, these calls come from India (often from Mumbai) and they have no merit other than try to give them information and money usually by buying a gift cards and giving them the gift card number.

DO NOT ENGAGE with these con artists, do not "confirm" your address or social security number or any other sensitive information.
I have several calls a month from "IRS", from "Social Security Administration" or from "Computer Repair", from "Medicare" etc.
The calls vary from solicitous to threatening. "You committed tax fraud! We will send police after you!" Yeah! Right!

I am sure you have more pressing problems in your life than to deal with fake calls.

Just remember - government agencies like SSA, IRS, Medicare will NEVER EVER call you if there is a problem. They will send you a letter if they need something from you.
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NeedHelpWithMom Dec 2020
If I am bored or feel like having fun, when they tell me that an FBI agent will be knocking on my door, I tell them to send them over and I will put on a pot of coffee.

I hear an immediate click on the phone! Hahaha 🤣
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Well, this is what I would do. I'd get someone I truly trusted and have her call as if she were Social Security and tell your Mom that they have become aware that a scammer has been attempting to orchestrate a scam on her, and that she is advised not to reveal her Social Security number to anyone who calls to ask for it.
That her Social Security number should never be given to anyone who calls her. Only ever share it if SHE HERSELF has initiated the call and therefore knows who she's dealing with.
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AlvaDeer Dec 2020
I kind of LIKE this idea!
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Your mom’s Medicare card should not have her SSN on it. New cards were issued to everyone with a number that is not the SSN. Doctors should not accept the card with the SSN. If you did receive the new card, contact social security.
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I hate the robo text messages! I never click on links, ever!
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Call SS to ask them for her new card. They issued new cards with a new number without the ssn on it any longer. By now one of your medical providers should have been asking you for the new card.

See if you can get her to ask for a return phone number when people call about Medicare or other private info. May or may not work if they sound believable to her. I hate those callers, too. Someone in the big scheme of things should be able to figure out how to id the real phone number of where the calls come from. And the US should not be leasing/renting/etc phone lines in the US to anyone outside our country without a LOT of credentials to prove who they are. -- There was a guy on the news who spends all his spare time talking to scammers and getting into their phone systems/computers and wiping off their files. I say kudos to him!!
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Marshcath: Medicare cards were changed in 2018 to no longer have the individual's social security number. They now contain letters and numbers. If this is not the case for your mother's Medicare card, you should investigate and have the correction made.
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I use a line to answer unknown numbers and I get hung up on all the time. Maybe you can get your mom to use it and get hung up on too.

Ring...

Answer....Caller, you're on the air! What's your name please?

Click...

Yahoo, works every time. 👋👋👋👏👏👏
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This the season and it’s been a tough year. Scammers are feeling the pinch like everyone else. I wonder if they put as much effort into legal work as they do scamming if they wouldn’t get ahead. Anyway, the S.S. Calls and the IRS one about a sheriff being on the way to arrest you are the most terrifying for most people. A friend’s dad fell for the IRS one. Without telling my friend he went out and bought $2,000. worth of Best Buy gift cards, came home, called back as he had been directed, and read the PIN numbers to them, then told my friend who called Best Buy immediately but the scammers had already used the cards on computers.
Another fun one is the “granny call”. I’ve gotten several and if I have time I lead them on. Best way is if you get one ask immediately if it’s Joe or Mike or any name that isn’t one of your grandkids. If they say it is, let them tell their silly story, helping them with details if they need it. When you get tired of it, break the news to them that you don’t have a Joe or Mike, but be prepared because they’ll be real pissed off and call you names. Also beware the Microsoft account, automobile warranty and any calls asking for personal details. If your folks have email, Yikes! The scammers are going nuts there. The biggest is a “receipt for an online purchase” usually for $100. or so. The receipt says if you wish to cancel follow the submit button where you can unwittingly give them all the info they need. This is also being used fraudulently for your bank, Amazon, Apple.
Keep up with this stuff, read AARP fraud alerts, and remember, 'tis the season.
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The best thing to do is not answer the phone. Let it go to voicemail.

It’s robocalls, once you pick up they know that they have a live line and continue to call.
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Marshcath,

Maybe it would be helpful if we all knew whether or not Mom lives with you!

If you're not there with her, that may change the responses you're getting.

Hang in there!!
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Yes, IMMEDIATELY REPORT ALL DETAILS TO THE LOCAL SOCIAL SECURITY ADMINISTRATION....This will protect her and they will investigate. DO NOT EVER GIVE OUT ANY PERSONAL INFORMATION ON THE PHONE. Get those cards and numbers away from her. Also, call Medicare at once. And if you talk to the scammer, tell them your attorney is handling everything and the police have been notified as well. That might help not getting the calls.
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