I recently found out, quite by accident, that my mother's nursing home used her personal health benefits to purchase supplies for the building.
Last month I purchased some health supplies for my mother through her personal health benefits that are a part of her insurance benefits. The products never arrived. I called daily to try and track down the supplies but no one I spoke to was knowledgeable.
Several weeks later I went to order more supplies and discovered that my mother's account was depleted of points. Further conversation revealed that her account had been used by the faciltiy to order a very large quantity of a particular toiletry. Several other patient accounts were used to purchase the same in large quantites.
I called the facility to ask why my mother's account had been used without my knowledge and consent. An administrator called me to apologetically say that it was an oversight not to discuss the order with me first, but I could have the supplies if I wanted them, their goal was to make me happy, I declined as it was too large a quantity and my mother doesn't use the item. I was told the missing supplies I had ordered would be replaced. It came to light that the original missing supplies were picked up by another unit and the invoice revealed my mother's account number allowing an order to be placed in her name. However, the supplies were never redirected back to my mother.
Is this a common practice? Should I be alarmed? Do I take any further action? Thank you for answering!