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By proceeding, I agree that I understand the following disclosures:
I. How We Work in Washington. Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services. APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
II. How We Are Paid. We do not charge you any fee – we are paid by the Participating Communities. Some Participating Communities pay us a percentage of the first month's standard rate for the rent and care services you select. We invoice these fees after the senior moves in.
III. When We Tour. APFM tours certain Participating Communities in Washington (typically more in metropolitan areas than in rural areas.) During the 12 month period prior to December 31, 2017, we toured 86.2% of Participating Communities with capacity for 20 or more residents.
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V. Complaints. Please contact our Family Feedback Line at (866) 584-7340 or ConsumerFeedback@aplaceformom.com to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
VI. No Waiver of Your Rights. APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.I agree that: A.I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information"). B.APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink. C.APFM may send all communications to me electronically via e-mail or by access to an APFM web site. D.If I want a paper copy, I can print a copy of the Disclosures or download the Disclosures for my records. E.This E-Sign Acknowledgement and Authorization applies to these Disclosures and all future Disclosures related to APFM's services, unless I revoke my authorization. You may revoke this authorization in writing at any time (except where we have already disclosed information before receiving your revocation.) This authorization will expire after one year. F.You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
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Mostly Independent
Your loved one may not require home care or assisted living services at this time. However, continue to monitor their condition for changes and consider occasional in-home care services for help as needed.
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I would like to bring to your attention that your daily requests for updates actually take a caregiver away from providing the care that every person in the facility is paying for.
If you want daily updates, go see your mom daily and let the staff do their jobs of taking care of the residents.
Imagine if every family requested daily updates, the care would suffer for the residents, is that something you have considered?
A facility will call if there is an issue, you can rest assured that this truly is a situation where no news is good news.
There is no reason to call you everyday. In LTC facilities they only call if the resident has fallen or is going to the hospital. Not trying to be smart here, but what do you expect from them. They will call if there is a problem.
LTCs are suppose to have care meetings every so many months. Not sure about group homes. They should be licensed by the State. In my State, its 5 residents or more.
I think you maybe new to this. Relax, Mom is being cared for by people who know what they are doing. Once my Mom was in AL, I did not worry about her, too much. She acclimated well and had freedom to walk all over that she didn't have with me. She was 5 min away so I could "drop in" whenever. It was every day but maybe only for 15min. But thats because I could be out and about and stop in.
As others have mentioned - unless you visit every day - you will not get daily updates. The staff's time is allocated to the care of the residents. They will contact you if there is an emergency or if they have a concern or question. But they are not going to reach out to you on a regular basis otherwise, to give you updates.
It is not directed at you personally. This is not typically a service that is offered by elder care facilities -unless they have a portal you can check. And even then its probably not daily - it might be any medical changes or personality changes potentially - but not frequently - just with any changes.
Someone else mentioned that daycares alert parents every day - and yes, some do daily update sheets that are stuck in cubbies or a portal update for the children - but it is important that parents know that their child had a nap for x amount of time or only ate so much food or drank 2 out of 3 bottles - because the children go home with the parents and they have more of a need to know what their children did that day as a continuation of care. Elderly care facilities hand off updates to each other internally for the same reason. But there is no need to notify anyone OUTSIDE of the facility unless it is urgent or emergent.
No. Being offended accomplishes nothing. Calmly expressing your concern to the administration while assuring them that you’re all a team might get you what you want.
Playing a bit of Devils Advocate here... Are daily communications actually necessary? If your parent is stable and not currently having daily medical problems then daily communication might be a bit much. You have to remember that your mom is not the only resident and there may be some that are having more urgent medical problems. And with limited staff expecting staff to contact each family and give them an update (keep in mind each pone call might take 30 minutes or more) that can be half the day making phone calls. Can you ask if a type of Portal could be set up so that POA's / Guardians / spouses can get information more easily without bothering staff.
You might want to ask for a meeting with the director/owner whoever is in charge and discuss expectations and listen to what they can and can't do.
Do you visit mom daily? Talk to staff, ask what is going on, ask how she is doing. I think you will get a lot of information that way. Ask if you can hang a dry erase board in her room and they can use that to communicate with you. BUT NO medical or personal information can be written as that would be a violation of HIPAA so you might get truncated information.
You are not going to get daily reports. It's okay if you call to check in periodically, but allow yourself some space. Rest assure, that everything is okay with your mom and that she is in safe hands.
By proceeding, I agree that I understand the following disclosures:
I. How We Work in Washington.
Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services.
APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
II. How We Are Paid.
We do not charge you any fee – we are paid by the Participating Communities. Some Participating Communities pay us a percentage of the first month's standard rate for the rent and care services you select. We invoice these fees after the senior moves in.
III. When We Tour.
APFM tours certain Participating Communities in Washington (typically more in metropolitan areas than in rural areas.) During the 12 month period prior to December 31, 2017, we toured 86.2% of Participating Communities with capacity for 20 or more residents.
IV. No Obligation or Commitment.
You have no obligation to use or to continue to use our services. Because you pay no fee to us, you will never need to ask for a refund.
V. Complaints.
Please contact our Family Feedback Line at (866) 584-7340 or ConsumerFeedback@aplaceformom.com to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
VI. No Waiver of Your Rights.
APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.
I agree that:
A.
I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information").
B.
APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink.
C.
APFM may send all communications to me electronically via e-mail or by access to an APFM web site.
D.
If I want a paper copy, I can print a copy of the Disclosures or download the Disclosures for my records.
E.
This E-Sign Acknowledgement and Authorization applies to these Disclosures and all future Disclosures related to APFM's services, unless I revoke my authorization. You may revoke this authorization in writing at any time (except where we have already disclosed information before receiving your revocation.) This authorization will expire after one year.
F.
You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
If you want daily updates, go see your mom daily and let the staff do their jobs of taking care of the residents.
Imagine if every family requested daily updates, the care would suffer for the residents, is that something you have considered?
A facility will call if there is an issue, you can rest assured that this truly is a situation where no news is good news.
Exactly or take care of the person yourself.
LTCs are suppose to have care meetings every so many months. Not sure about group homes. They should be licensed by the State. In my State, its 5 residents or more.
I think you maybe new to this. Relax, Mom is being cared for by people who know what they are doing. Once my Mom was in AL, I did not worry about her, too much. She acclimated well and had freedom to walk all over that she didn't have with me. She was 5 min away so I could "drop in" whenever. It was every day but maybe only for 15min. But thats because I could be out and about and stop in.
It is not directed at you personally. This is not typically a service that is offered by elder care facilities -unless they have a portal you can check. And even then its probably not daily - it might be any medical changes or personality changes potentially - but not frequently - just with any changes.
Someone else mentioned that daycares alert parents every day - and yes, some do daily update sheets that are stuck in cubbies or a portal update for the children - but it is important that parents know that their child had a nap for x amount of time or only ate so much food or drank 2 out of 3 bottles - because the children go home with the parents and they have more of a need to know what their children did that day as a continuation of care. Elderly care facilities hand off updates to each other internally for the same reason. But there is no need to notify anyone OUTSIDE of the facility unless it is urgent or emergent.
Mybe start to take a different mindset that no news is good news.
Showing up all the time and at different random times will really get the OP what she wants which is good and attentive care for her mother.
Are daily communications actually necessary?
If your parent is stable and not currently having daily medical problems then daily communication might be a bit much. You have to remember that your mom is not the only resident and there may be some that are having more urgent medical problems. And with limited staff expecting staff to contact each family and give them an update (keep in mind each pone call might take 30 minutes or more) that can be half the day making phone calls.
Can you ask if a type of Portal could be set up so that POA's / Guardians / spouses can get information more easily without bothering staff.
You might want to ask for a meeting with the director/owner whoever is in charge and discuss expectations and listen to what they can and can't do.
Do you visit mom daily?
Talk to staff, ask what is going on, ask how she is doing. I think you will get a lot of information that way.
Ask if you can hang a dry erase board in her room and they can use that to communicate with you. BUT NO medical or personal information can be written as that would be a violation of HIPAA so you might get truncated information.
In fact, there was an incident where a group home owner was unalived by a resident due to an argument about loud music. He was deemed incompetent.