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Patient was initially given level 3 on 8 level scale. I requested but did not receive services they expected he would need. This is a new program for the facility but there is a considerable price differential in the different levels. I have POA for patient and need documentation for my records.

All good answers. Just letting you know privately or corporate assisted living all run same. Just know from having been to many of both types of facilities with family members and friends. Not required by law at assisted living to provide diabetic diet. All have same basic plan as you mention.Up to resident to choose. And staff cannot say no. Unfortunately if your family cannot choose food offerings, there is an issue. As some have mentioned, discussing upon initial visit with staff on what alternatives sre is most helpful. Usually there are other choices to select. Like a chef or side salad to help fill in the menu rather than eating as much of the special. Perhaps you can have another meeting and find a way to manage this situation. Am a diabetic myself so understand. It is not quie perfect but served food is being offered as food variety for all. While one may like heavy meal at lunch, others may want soup/salad. Almost like the school lunch, a variety but no special meals.
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Reply to Memories42
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Many assisted living facilities charge different rates depending on the amount of care a resident requires. As has been pointed out, this is usually determined contractually. Each level of care has a different number of points applied to it.
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Reply to Igloocar
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At the very least you should be able to expect as much itemization as the facility needs to charge you.
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Reply to iameli
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MA1of3: Ask the administrator.
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Reply to Llamalover47
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Absolutely.
Ask administrator - be specific telling him/her what you want, in writing.
Read your contract / updated information re level scale/payments/charges.
Document everything.
Know you can contact their licensing board with any concerns and Better Business Bureau (if they are still in business) ... and the Attorney General (although nowadays... I don't know about them, either).


Gena / Touch Matters
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Reply to TouchMatters
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Facilities are legally required to give residents a list of caregiver activities and their respective points. My facility refuses to do so.
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Reply to Annie2Evans
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The levels of care should be on the intake contract. If these are new levels of care then you should ask for a formal copy of the levels of care and what care in involved. This wouldn't come as itemized statement. It would come as part of the careplan or contract.
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Reply to AlvaDeer
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Speak directly to the care facilty administration about this. My folks in AL had 12 points of care they could use. If they were within those 12 points, the bill was not itemized. If they exceeded those points, they were moved to a different level of care containing more points, I was notified, and the bill was adjusted.
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Reply to lealonnie1
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You should be able to get a "list" or a "scale" of what the facility covers in each tier of care.
So for example level 1 might include.
Some assistance with daily tasks, light housekeeping
Level 2 might include
Bathing, dressing as well as what in included in level 1
Level 3
More help with ADL's, toileting, medications
Level 4
More supervision, more help with medications, more help with toileting possibly help with eating and drinking.

But each facility may have different breakdowns of what is included with each tier of care.
You should have been provided with a outline of how your particular facility scales the care.
And YES I think you should get a breakdown of what care was provided.
I do not think you will get an itemized breakdown though. (difficult to say how many times a staff person had to help XXX to the bathroom, or how many times they had to be helped with lunch or dinner.
I do think that if there is a change in the level of care that is provided there should be a Care Plan Meeting to discuss the decline of your loved one.
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Reply to Grandma1954
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This is a forum of mostly private family caregivers and receivers, so your question doesn't make sense to many of us. I don't know what "points" are...
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Reply to Geaton777
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Harrylcnm Sep 11, 2025
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