Or are we at the mercy of the HH agency? Would love some feedback on this and feel certain it has been addressed however I can't find it right now.
My Mom is in hospice now and has been since December. While I have been overall satisfied at the outset, I have noticed the past month we seem to get a different aide each visit, different times of day.....it is confusing to Mama to see different folks showing up. Additionally, each one seems to prefer a different lotion, different cleanser, help them move her, help them lift her, etc. etc....some of them come in the door complaining about how tired they are from the minute they get here.
I am not a primadonna...I have always told them "let me know if I can help with anything"...and believe me, now they do....this morning they were supposed to come early and never showed up. The agency called about an hour and a half later and asked me "Does you mother have to have a bath today? " I was, by this time, kind of fed up. I asked them whether they were having internal problems at their agency as we never could depend on anyone anymore and this was not the first time this had happened. We MUST HAVE the nurse, am I required to have the aide to get the nurse? The aides are more trouble than their worth...all of them seem to need a mountain of linens, help with the process, complain about the products I am required to purchase...I am wondering if it is just this agency or what others have encountered.....I don't mean to gripe. I appreciate any help we can get...but I am always tired and if it isn't going to do anything but add aggravation to an already stressful situation I am wondering what is the point?????