We just spent a lot of my dad's money to get him into an upscale memory care residence. He's been there a week. Now that they have the large deposit and are getting quite a hefty monthly income, I notice the care team is not so quick to respond to my emailed questions. But I tend to be fast-moving and somewhat impatient. The move-in was very quick and frenzied after a prior 6 months of chaos with dad's quickly changing needs and 2 hospitalizations. Sign up, initial questions and move-in were done in person. Now that the crisis is over and I can breathe, I can think of questions I didn't ask. They seem to prefer email since they provided a long list of the staff's email addresses. What do you think is a reasonable amount of time for a response about aspects of Dad's care?
I can certainly call them, but I am curious what you have experienced.
If I were you, I would call and make an appointment with the manager for a 'sit down' face-to-face meeting. You will have their undivided attention.
They DO NOT want you to move your dad to another facility.
I wouldn't email with this initial list of concerns / your questions.
Yes, as a courtesy, emails are provided. However, this is all new to you / your dad so it is understandable you have questions.
Make a list so you can be sure to get most of your questions answered in person. While there, ask the manager how best to communicate if / when you have further questions.
Do you need help in what questions to ask? I might be able to help - not sure. I've been working with this facility's manage, department supervisor, and occasionally the administrator for 1-1/2 years. I am the liaison for the family who live out of state.
Gena / Touch Matters
That being said, these facilities have been become huge money-making machines. They are hiring as few staff as they can get away with and even then, they are probably under-staffed.