We provided a key safe for emergency use only. This was given to a carer to gain entry an hour earlier than she was due. She appeared in my ninety two year old mother in laws bedroom unannounced frightening the wits out of her. We complained and made it clear this was not to happen again, however it did. We were promised continuity of care yet she rarely had the same carer twice. Her morning carer was scheduled for 8am but often had not arrived by 11am to wash, dress and give her breakfast. Her evening visit was scheduled for 6 pm to get her ready for bed, but often arrived at 4pm.