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My grandfather is currently on hospice and is incapacitated. I am have been his caregiver and advocate through this. While helping him today to pay his bills, he and I came across his bank statement which my mother and he share. My mother is not informed of the situation due to the fact my grandfather does not trust her.She is a drug addict and she withdrew $1000.00 within the last week. That money is his pension he is on a fixed income and it is going to be hard to pay all of his bills. We are trying to close the account or at least. take her off the account also completing a new advanced directive because she is unable to make good judgment calls on her own behalf let alone his, but due to his condition of being incapacitated it is very hard. The social workers have not been helping he or I by getting help on any of these issues. please someone point us in the right direction.

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Adult Protective Services. But if your mom is on the account there is probably little anybody can do. Probably cannot close the account without mom's signature. Take all of the money out then open a new one in a different bank. If his funds are on automatic deposit notify them of the account change immediately.
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Is it possible that you can take your grandfather to the bank?

Make an appointment with a banker. Bring your grandfather into the bank. The banker will be able to open a new bank account for him. Banker will also call Social Security & direct them to direct deposit his checks in the new account.

Unfortunately, as far as I know that is the only way it can be done.

Another option is for you to open a bank account. When grandpa's check arrives transfer it into the new account.
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If you are helping with his bills, write a check for the remaining balance to an account that you start to pay his bills on his behalf. Or, he should be able to phone the bank and direct them to transfer the remaining amount to savings in order to protect it? Who is POA?
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Social Security does not recognize POA. They only recognize a "representative payee".
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we called the bank and we were unable to "confirm" his identity. he has another account with another bank. I do not believe he has checks for the joint account, i will ask him in the morning. he is bedridden and unable to move due to Muscle atrophy and his cancer metastasizing. The next of kin would be my mother and if she knew his condition she would sell everything out from under him and take full advantage. like i said she is unable to take care of herself, my grandfather had guardianship of me since i was 2, she has 3 other children 2 of which are in foster care. He filled out a durable power of attorney for healthcare and has appointed myself as his healthcare agent. we have not submitted this document yet due to the fact that the "social worker" is of no help. From my understanding that document can not help with finances. i need a regular POA?
and we are very rural 45 minutes just from town. when I fill his prescriptions it takes me about 3 hours to go to get them and return.
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I will be calling adult protective services in the morning. thank you all for your help.
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