My mom has been in a rehab for several weeks now and neither my sister and I have made contact with her by phone. I am getting really frustrated with the facility she is in. First when you call it will ring forever then the receptionist will transfer you to the nurses unit and then they will transfer you to mom's phone and it will either ring or disconnect. I have tried asking the facility for help and they have either stated they are too busy. They once said the phone jacks in her room are not working. At another time they told me it was because she was using oxygen. At one time when I called I asked them if they could just be in the room while I said hi and how are you through them and not even talk to mom. Each time I call I get an attitude. At one point I called and got connected to mom but I could tell she didn't know how to operate the phone or couldn't hear and so she said "who is this - why are you calling? I can't hear". When I called back the receptionist laughed and said she doesn't want to talk to you! Today when I called I told a different receptionist that I have not made actual contact with mom since she has been in the rehab and the receptionist said "yes you have" and accused me of lying. She thought when I was connected to mom we spoke but we actually haven't. And anyways ....how dare she? I do not want to go through the stress of calling mom in there again. Has anyone else had an experience like this? I do not live in the same state so it is difficult to go in person! Also she is not deaf!