After searching high and low finding a suitable Assisted Living facility for my uncle our family decided on one that seemed the best from our visits and also from online reviews. After the move in we had high hopes that we would be able to find him in good hands and could finally relax. Unfortunately things started going awry: medication not dispensed in proper time which affected his well being and mobility dramatically (however we are paying extra for the management of his medication), little to no help in the daily grooming, dressing and bathing (also paid for services), slow if absent reaction times to emergency level pulls from his bed at when he wet the bed and had to lie in it until morning, missing almost 75% of his wardrobe after only a weeks laundry and hit and miss assistance to help wake and get him to bed daily due to Parkinson's mobility issues. I have kept an electronic trail of emails of instances to the Executive Director noting dates and various issues. The answer is always that the issue will be hoped to be improved for my uncle. It hasn't. On a visit to the AL, I was approached by the relative of a resident who through discussing realized we had a similar issue along with other residents and their families. Some of them have organized a Family Council that meets with the Executive Director in hopes of improving things (among them opposing an annual 5% increase on the basic service). When a resident moves in they are given an informative package that includes ways of escalating issues beyond that of the Executive Director and ultimately to the state level. Has anyone had any similar experience?