1. Offering only one choice at lunchtime because the chef has been ill for three days?
2. Offering only one choice at lunchtime every weekend?
3. Locking all residents in their room, after lunch everyday to allow carers to tidy up?
4. Continued refusal to allow a son to visit his mother?
5. Asking a son not to visit his mother one day because his mother is unwell?
6. Frequently tying a boisterous resident to a chair during mealtimes?
7. Restraining a resident to give her life saving injection?