My mother was in an ALF until the 12th of May. Mom was at this ALF for two months. Everything was fine, but on mother's day when I picked mom up for lunch, there was only one lady for the care of 6 ladies instead of two like before. Mom was not that clean, I was upset seeing this lady going crazy trying to assist all the ladies. I texted the owner, in a very polite way,I told her I understood situations happens and how far was for the other lady to start. Her reply was rude " If I had had an extra lady, she would have been there, I prefer for the family not to be giving opinions or comments" WOW, I never reply. Next day she called me that my mom blood text came back with her liver enzymes high. According to her and the Dr. from the ALF my mom could have something bad, besides she was not eating enough. She told that under that circumstances she was not able to keep mom. I called hospice and now my mom is under their care. The ALF owner told me the she will refund me for the rest of the month. She called me two weeks ago that she will make the deposit in my bank acct next day. That never happened. I am been leaving messages, but she never reply. What can I do??