My mother and father in law were both discharged from the nursing home and came to live with us. Their medical provider is trying to obtain the official discharge records from the NH, but the NH hasn't provided them after three weeks of repeated requests for them. We have a generalized copy of the records that we got at their discharge, but the medical office wants an official copy with all nursing notes, history and physicals, MD notes, med admin records, labs, therapy notes and nursing notes from the NH. My husband has also called and asked them several times, and he provided them with a fax number to the medical provider, but all the NH says is that they are not sure what to send, and since the number my husband provided doesn't "look" like a fax number, they are going to try to send them through the mail to them. Medical provider needs them ASAP, and I am afraid that the NH will take their sweet time sending them, saying that "they sent them through the mail". What options do we have to get the NH to actually fax them to the provider quickly? My mother in law who had a stroke is having some medical issues with TIA and the provider wants to verify if the same thing happened while she was in the NH.