I hold a valid medical POA for my mother, I have asked the medical records person with a copy to the LNHA and the Diirector for the necessary form. I have also sent her two reminders. What can I do? I know I have a legal right to the information, I am concerned that they are withholding information that is critical to her welfare, what can I do? It has been 5 days and I know it is acceptable to fax such a form.