She's bed bound and solely dependent on them for her daily care. She has been there for a year and they have managed to lose both of her hearing aides (that cost over $4,000.00) even with the nurses locking them up at night. Are they responsible for them? She cannot hear without them, all they are offering is an amplification box, that does not work for her. This is affecting her quality of health greatly. Can't seem to get any answers. . .