My aunt is a facility in Idaho. She has a list of doctor approved OTC meds such as melatonin, Tylenol, etc that we send to her because the facility takes all her money and and she can't even buy toothpaste, shampoo. First the began imposing a dispensing fee for OTC items. We began mailing them to her (again...Doc knows this). Now they told her they want to call us to find out what we pay for these items, and want us to instead give her a debit card to purchase this from then instead. They take everything from her and now they want to start taking from us. They've known for couple months we send her these items so it can't be against a so-called rule. Can they turn around and say she must get this from them?