Is it legal for nursing homes/rehab to withhold mail days (sometimes up to a week) after it's been delivered? The place I am in is a long term care facility that consistently delays in giving residents their mail/packages. Many times the mail sits on a cart in employees offices "until they have time" to deliver it to residents. I've complained about this multiple times but it always come back that they are understaffed and only a few people are allowed to do mail. As far as I'm concerned with holding mail is a federal matter. Am in the right to be upset? Does anyone know if what they are doing could be considered illegal. I feel if the employees designated to deliver mail are unable to do so it should then go to someone who can. Thoughts??? PS This is not a new issue but has been a problem since I got here a couple of years ago.