Just moved & in just 6 weeks I'm on my second caregiver agency. This time around the caregivers seem OK, other than one, which I'll discuss later) but I'm issues with the ladies in the office. First after using many different companies I've just discovered the 'Notebook' where instead of having a checklist or calling in and doing an automated checklist they write stuff down in a notebook. I found out when I read it that they were writing things about my spouse & I, i.e.: Chuck came up at 3 pm...Chuck left for gym at 4 pm etc.. I felt it was creepy so I called the office after talking to mom's Aging Waiver caseworker, a friend who has 15 years in Hospice and some others who all agreed that it was 'creepy'.
The office lady first put me on speaker without telling me then when I said to take me off she lied and said she did but didn't then she proceeded to very nicely imply I was overreacting & or being paranoid and ," no one else has ever complained'. She then defended someone writing that I had left for a hair appt. At 3 pm because of some bull about liability and if mom should fall or anything after the shift was over at 5pm blah blah blah. I was so shocked at her response and there have been other things too that have left me very uneasy. What are your thoughts?