Neighbor was called up at work and told his mother had passed.

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He immedietly informed his work and left to go make funeral arrangements,after he called the hospital to see what the procedure was to have his mother released.They informed him that his mother was alive and gave him room number. Of course he was glad she was still alive, but he had started grieving already,made arrangements,took time off work and then was told by the nursing home that someone made a mistake and called wrong person. I'm sorry but this is unacceptable to put this poor man through all this and to be told oh sorry someone made a mistake. When his mother does for real pass he will have to relive this all over again. I was just wondering if anyone has any suggestions on a support group for him to get through this unfortunate experience. He really should talk to someone.

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I really don't know what to say. As clangers go, that NH couldn't really have dropped a bigger one.

I think what your neighbour might find more helpful, perhaps, than a support group for people who have mistakenly been told that their parent has died... goodness, I really hope that would be an incredibly small support group... would be a factual explanation, in writing, from the NH of exactly how the error came to be made and how they are going to make sure it is never made again. This would both set his mind at rest that they are taking the shock they gave him seriously, and be a constructive step in improving the NH's attention to procedure in general.

I hope his employers and co-workers are properly sympathetic.
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