She was contacted by an outfit that told her they could help her with her credit card debt by taking the interest part of her bill and pay off her cards. Said she only needed to make 3 more payments and then her cards would be paid off and she was not able to use them for 18mos. They asked her to verify her credit card numbers and then pulled $12000.00 from her account. She normally talks to me about things before doing anything but she thought that because they said they were reaching out to seniors who have high cc debt during these trying times she went for it. She didn't know they took money out of her account until she was telling me about it and I told her to call her companies and request new cards and put a freeze on all accounts, Bank of America said it was too late, they already pulled the money. I am not sure where she can go from here besides calling the police. Any suggestions, like most seniors they are on SSA and nothing else.