I have POA for my sister in law who used to live in PA. We live in DE. My husband and I do not need to navigate the health care system because we are both Veterans and receive all our health care free from the VA. So when it came time to bone up on all the tech issues relating to health coverage for my SIL it was a learning process with a heavy curve. I thought I had everything taken care of, then started receiving bills from the doctor for her care. Called the insurance people to find out why. Turns out my SIL has "extra help" that should stay with her when she moved from state to state. However, I have discovered that for some reason PA did not close her records and the "crossover" for this extra help did not happen. Therefore they are taking out her "deductible" but with extra cares she should not have a deductible. I have tried several times to get this corrected, but am frustrated because I don't understand what they are telling me to do - I apparently do not know the correct words/people to talk to, to get the job done. Until it gets done, she is getting doctor bills that we have to pay. I tried going to Medicare (in one of my forays into the system) and was told I had to do this myself. Since I didn't understand the process, I called Medicaid (she has it) and asked for an appointment to come in to get help to get this resolved. I was curtly informed that they "don't do that". What advice do you have? She has such limited income that this takes more of a bite out of it than she (or we) can afford. It was explained to us at the beginning that when bills are generated, they go first to Medicare, then to any other insurance she might have, and finally what is left over goes to Medicaid. she should have NO bills - and before the transition from one state to another, she didn't have ANY bills.