Some background: My aunt (my dad's sister) hired a home companion for my parents (mostly for my dad) when my dad had a routine surgery, as well as to provide other home care. The worker is there 12 hrs a day, 7 days a week, and she does meals (my mom always did this) & light cleaning, but most of the time, she sits on the sofa doing nothing. She doesn't have a car to do errands for them (her husband drives her & picks her up). One time, my parents had to go out, and that worker was in their home all by herself for hours, and I'm not sure if that was a good idea to leave her alone in their home, since she's brand new, and my parents don't really know her yet. My parents are both able-bodied & don't need assistance with walking, bathing, eating or dressing at this time. However, because my aunt wasn't happy with how the house was not clean when she visited or that my dad looks "frail," she hired this worker full time for the rest of my parents' lives. Before she hired the companion, she never discussed this with my parents or with my siblings and me so that we could all make a decision together. My aunt had promised to call me on a certain date to tell me more info, but she blew me off. My aunt is the type who wants to be in control. My parents are not happy (they feel like they have a guest in their home) and want this companion gone after my dad no longer needs help post-surgery, but the companion thinks she's staying until my parents die. My mother is more able-bodied than I am. I talk on the phone with my parents every day, and I will be moving in sometime this year. If anything, my parents could benefit from someone coming once a week to help clean the house. Maybe they could use help with errands, but this worker doesn't do errands. Anyway, the 1st week that the companion was in their home, I called and introduced myself. I asked the worker for the name of her agency, and she told me that she forgot the name, that she left their business card at home. Shouldn't she have that info with her, in case of an emergency or at least know the agency's name by heart? My parents don't even know the name of her agency. So a week later, I called and spoke with her again. I was very polite & nice when speaking with her. I asked her what her position is (at that time I didn't know her title). She hesitated, and then said "Companion." I then asked her whether she's licensed or certified. Silence on her end for several seconds, and then she said "yes." I asked, "are you certified or licensed?" She responded with attitude in her voice, "Why are you asking me these questions?" I replied in a nice, calm tone, "Because I am my parents' daughter who is helping them, and I'm just asking simple questions." I then asked her, "What is your agency's name?" She responded with some rude tone in her voice, "I don't think I should answer to you, because you didn't employ me. Call your aunt and ask her." What do you all think: Were my questions inappropriate (I hope they weren't)? Why was she so defensive & not forthcoming with info? It's not like I was asking if she does drugs or has kids. If a contractor is working in my parents' home, he/she will gladly supply me with his/her business address, phone # & license #. When I told my parents that she refused to provide answers, they were upset & said that they want me to ask questions like this & to help them. I really don't know what to do (and with my aunt taking control). I'm heartbroken that my parents are unhappy. My parents don't want the companion in their home after my dad no longer needs post-surgery help, yet my aunt hired her to be in my parents' home until they die, which could be 10+ years from now. My aunt isn't paying for this service. And the way the companion talked back to me on the phone and refused to provide her agency's name or allowed me to ask any basic questions doesn't seem right to me. We think that the companion is under some contract...so how will my parents' get her out of their home? My parents don't recall signing any contract with an agency. My aunt did all of this without their agreement. Thank you for any help or advice.