I know that the hourly pay for an aide at even the highest level nursing home is very low. And, it's not a great job, to say the least. But, still....when an aide has such a thick accent that I cannot understand what the aide is saying, let alone my mother who is 91 and hard of hearing, it seems to me that the aide should not be working there.
The accents are one issue. I understand that aides are low paid, but why is it my problem, and my mother's problem, to try to understand an aide who has a thick accent?
The ability to appropriately speak to a hard of hearing resident/patient is another issue.
I have been told, more than once, that all staff is trained to get within 3-4 feet of a hard of hearing patient when speaking.....and speak directly.....not to say something when walking out of the room or when moving around the room. But, that's not what happens. I have seen it. Countless times.
Please don't....even with the best of intentions...mention hearing aids. We tried that. My mother is fine with the phone and with the TV and when someone speaks directly to her close enough.
All I want is for the staff to get close enough to my mother and actually look at her and speak to her directly.
And, yes......after 3 years of home health care givers, and now almost 2 years of nursing home aides, not all of which...but many of which....have accents that, as I have said already......I cannot deal with this.