They had a letter on the receptionist desk about service plans/care levels evaluated quarterly and we’d be notified. We haven’t received any letters/notices about anything. I only saw this letter by chance on the desk. We should be saving $300 every month since she was dropped to Level 1. Now they are saying that Level 1 is $700. What can I do?
USually the contract you sign on admissions sets out the costs, costs of levels of care and the expected raises, when, why and how. My brother's facility said to expect 3% to 5% yearly unless there were special circumstances. Then there was COVID. You can imagine the extra costs to facility, I think.
Go to admins. Get it set in stone what's happening here. Sounds a bit suspicious on the face of it to be certain.
As Lea says, you need to talk this over with the director. They may now have to pay their aides more to keep them. That cost goes on to the resident. Since COVID there is a shortage of CNAs.
Sorry to say these is how private ALs work. My Mom went into an AL in August by the eoy they upped her rent. You need to read that contract carefully.
Good luck to you.