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First, she should be quarantined away from others. With my friend its in a room by herself.
While it's true that most facility staff members truly have the patients' best interest at heart, many of them end up treating their patients badly, or neglecting to give them the care they need. I have experienced this with my dear mother (90 years old) who was in her nursing home's COVID unit for two full months. If your mother-in-law is not getting the assistance and care she needs, I urge you not to accept it! Be proactive and persistent to do the very best you can for her.
I do think that with Covid making so many seniors so ill that the staff is under great pressure, and certainly there may actually be a bad or neglectful Nursing home, Rehab, SNF, ALF. None of us can know that. And none of us can reassure you as regards your Mom and her facility.
This must be hard and very frightening for you on so many levels. I know you won't expect an answer from us, because we could not conceivably have one.
My brother's ex partner just survived covid in his late 70s. Went from home to ER, to rehab where he contracted covid, and back to ER and hospital, then back to rehab; it has been a heck of a 2 months for him. Some are getting through it all right and many are not.
Do you live in the same town, or do other relatives?
What has led you to believe no one will assist your Mom? Certainly as a nurse the most common complaint we got was "No one will answer the call light". I am afraid all too often patients did have to wait, especially in the days before Gov. Schwartzenegger got us mandatory staffing levels.Have you spoken to staff and administrators?