My mom has advanced dementia. She has medicare and medicaid. It took me MONTHS to find a great home aide for her. She worked with mom from Tues-Sat and I filled in on Sun/Mon until I was able to find another good home aide. This past Friday, the aide got a call and was told not to go to work with my mom on Sat because they are not going to pay Overtime anymore. They sent another aide(don't think I didn't call and argue with that agency and with moms MLTC agency too) on Sat. The agency paid the aide that was suppose to work on Sat , two hours to train the new aide. I told her to stay the day and I'd pay her out of pocket just to make sure my mother was going to be ok. The aide who works 5 day with mom has totally bonded with my mom. She's been with mom for over 8 months. I am furious but I don't know what to do? Is there any person or place I can contact to make this right again? We live in NYC. Any help will be greatly appreciated. Thank you.