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My mother got UTIs a couple times while in a home for 11 months. She 'saw' her deceased older sister. She told me on the phone how tired she was because the two of them had been out all night partying and just gotten home! Then she asked if I would like to talk to my aunt. Well.......I said...Ummmmm no Mom that's ok. She said Oh I don't see her, she must be in the bathroom. My brother had fortunately filled me in so I would know what to expect when I called her!! But the point was, once the infection started to clear up, she remembered nothing of the incident. And she did not have dementia. Perhaps your mom will be ok once the meds kick in.
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This is not uncommon. I would say their assessment is right on. Either could be the cause. As a former nurse in a nursing home.... I sympathize with the nurse. Nursing home staff (at least where I worked... I did MANY years at one, but also did temp nursing at LOTS of other facilities!) They all had one thing in common. Too much work load for the staff on hand. It could be that the nurse was playing catch up already... Or it could be that by the time the CNA got the message to her at report, she didn't have time to act yet?? I don't know. I wasn't there. I just know that sometimes I would be running ragged all night, punch out at 10:30 pm per orders... then stay until 2 am catching up on my charting (and often the charting orders, etc from the nurse on the previous shift, as she couldn't get it all done either.) Unless a nurse cuts corners, I don't see how else to get it all done. It was crazy. I went into nursing to help people and take care of people. Sadly that isn't what it is, at all. :(
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