Now the thing is the couple will gladly pay $5,000, but the agency is telling them that it's $20,000. Now I know that that is asking for too much. What should we do? Should we call the better business bureau or who do we need to contact. I emailed them 2x already and asked for a copy of the “contract" (if she did have one) the agency is talking about and they never replied back. Help please!