Mom tells me things about her assisted living facility. How do I check to see what's true & not true when I can't get in because COVID?

Video camera. Speak to the director. If he/she says no. Find the fine print that validates that no. Since COVID has upset our Elders living arrangements and wellness. I would think you could get whatever you would like to make sure your mom is okay. Good thoughts your way for a solution to your peace of mind. Sincerely.

Not having to thankfully deal with caregiving in a Covid world, I sympathize with you. My mom had dementia and so of course she made many statements that were clearly outrageous and inaccurate, much as described here. BUT I did feel her moods and sentiments were an accurate barometer of what was going on with caregivers, etc. In other words, there was a grain of truth in a sea of outrageous statements. All this to say, is that I would gauge what is going on by her general state of being. Is she steadily becoming more upset? Is she deteriorating? Are there signs she is not getting good care? It is really hard to judge, but I always tried to err on the side of caution. Assuming you know your mom reasonably well, you can hopefully gain some clues from her general demeanor. Go with your gut.