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this is something new she is 93 and has dementia

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Older people tend to get cold. Much of it is because their metabolic rate is lower, so they're not generating heat that keeps their body core warm. They also tend to have less body fat and thinner skins, so they don't retain heat well. Keeping the room warmer and wearing warm clothes are the only solutions I know for someone who can't be active. You can also provide a foot warmer and hand muffs. The feet and hands get the coldest, so if they feel warmer, it will go a long way. If you look around you should be able to find the plug-in mats that she can put her feet on to help keep them warm. They help some. Good luck. I know that feeling cold is miserable.
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Dottyann, speak with the hospice nurse and staff at the facility - you mentioned visiting so I assume she is in a nursing home? - to see what can be done to make her more comfortable.
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