My mom went into rehab nursing care last week at a highly recommended facility. One DAY after admission her slacks ended up in their laundry and are nowhere to be found. (A sign was up letting everyone know I am doing her laundry - if anyone bothered to look.) Three DAYS later a pullover she loved went missing, and just yesterday her walker (adjusted for her) went missing. I told the nurses and social services director, but no one can be bothered to really look. I was allowed to look through the unclaimed laundry, but items were not there. Apparently they were already given to another resident. I do understand everyone is busy and mistakes happen, but the attitude was "Oh, well, this happens." and "We have new staff.". Wouldn't it behoove the facility to make sure everything coming in with a new patient is labelled immediately and that staff is expected to make sure people get their own clothes and especially equipment back? And if something ends up in the laundry by accident, wouldn't it send a lesson to the staff if the person who put it in the laundry had to go find it? Pain is a powerful agent for change! There is no sense that anyone is looking at all or that responsibility is being taken by anyone. This is kind of a little thing, but it makes me feel like the staff is asleep at the wheel. Should I give it more time or should I complain to the administrator, whom I met yesterday evening? My dad was in a different NH for 3.5 years. He got great care, and lost ONE item of clothing and no equipment. My mom can't come back to our home, and now I'm thinking if the clothes and especially the walker are not located soon, it may be a small sign the facility is not run very well. Maybe I should look at another NH sooner rather than later for her long term care?