I am aghast, my mom died in June, and I have been getting lots of bills from her various doctors. Until this week, I was able to log onto mom's "my medicare.gov" account, and see which claims had been submitted, which were paid, how much she might owe, etc. This was always very helpful for me to watch over her medical bills.
Well, today I got a big surprise. They have deactivated her account! I thought maybe I had wrong password, so I dug around into how to reset and ended up on a chat session with medicare. The chat person told me, once they are notified of a death, that person's online access is PERMANENTLY de-activated!!
The only way for me to find out about her unpaid bills, now, is to wait for a bill from doctors or hospital or ambulance vendors. This is very inconvenient.
The medicare chat person said, this is all because of the HIPAA law, and there is absolutely no way around it. They also said I can call the 800 number with my questions about specific bills.....but that is not quite the same as being able to see a complete list of what is in process, what is going to be billed.
I am really wondering why this has to be this way. Has anyone else had the same experience?